Communication Skills & Public Relations for Secretaries
Course Overview
A specialized course in developing effective communication skills and public relations for secretaries and administrative assistants, to build a distinguished professional image and enhance positive influence in the work environment.
Why This Program Matters
The secretary is the face of the organization and the first point of contact with visitors and clients, so communication skills and public relations determine the level of first impression of the entire organization.
Learning Objectives
Develop active listening skills
Master body language in the workplace
Handle stress and critical situations
Build positive professional relationships
Develop emotional intelligence at work
Training Modules
Communication models and elements
Active listening and feedback
Body language and non-verbal communication
Expected Outcomes
Communicate effectively with different personalities
Manage first impressions professionally
Handle difficult situations calmly
Build a professional network
Represent the organization positively
Who Should Attend?
Secretaries and administrative assistants
Reception and service staff
Anyone who deals with the public in their work
Those seeking to develop their communication skills
What's Included
- Specialized training materials
- Role-playing exercises
- Personal communication skills assessment
- Accredited attendance certificate
- 2-month post-training support